Return and Exchange Policy: Due to the substantial shipping costs associated with home decor products, we regret to inform you that we do not permit returns or exchanges, except in cases of manufacturing defects or damage during transit. In the event of a manufacturing defect or damage, we are committed to replacing the product.

How to Request a Replacement: To initiate a replacement request, please send an email to help@decorista.one, including your order number and clear photographs illustrating the issue. Once we receive your request, we will make arrangements for a reverse pick-up. Upon receiving the returned item, we will promptly dispatch a replacement to ensure your satisfaction.

Inspection Upon Receipt: We strongly encourage you to inspect your order immediately upon receipt. If you discover any defects, damages, or receive an incorrect item, please contact us promptly. This will allow us to assess the issue and take the necessary steps to rectify the situation, ensuring your complete satisfaction.

We appreciate your understanding and cooperation in adhering to our policies, designed to provide you with the best possible experience with our handmade, unique decor items. If you have any questions or concerns, feel free to reach out to us at help@decorista.one.